Shane Miller

Summary of Qualifications:

30 years in Information Technology, including IT management, customer service, and desktop publishing.
IT Manager at North Olympic Library System (NOLS) until June 2023
18 years in call center business, including 17 years owning and operating Call Centers 24×7®.
Experience in managing bilingual customer service and technical support centers.
Skilled in Microsoft Active Directory, SQL Server, Exchange Server, Linux-based Asterisk with ViciDial, UCN’s inContact system, Five9’s cloud-based system, and others.
Experience with clients ranging from Fortune 100 companies to individual entrepreneurs.
Background in blockchain community including application development, trading, mining, and customer support.
Former owner of a web hosting company and freelance web developer.
Experience in graphic design with Corel products and Adobe Suite.
Education and Certifications:

In Progress: Master of Science in Information Management, University of Washington (Expected June 2025)
2022: Bachelor of Arts in Comparative History of Ideas, University of Washington
2020: CompTIA A+
2019: Google IT Support Professional Certificate, Coursera
1997: Post-Production Intern, Prime Post
1996: Intern Investigator, Public Defender Association
1989-1993: Associate of Arts, Peninsula College
Professional Experience:

March 2020 – June 2024: IT Manager, NOLS
Jan. 2020 – March 2020: IT Specialist 3, NOLS
Nov. 2018 – Jun. 2019: Operations Manager, OlyPen Inc.
2002 – Oct. 2018: President, Call Centers 24×7®
1999 – 2002: Owner, PropheTechs Corporation
2000 – 2002: Co-Founder, Peninsula Sessions
1998 – 1999: Sole Proprietor, Shane Miller
1997 – 1998: Server Administrator and Technical Support Specialist, Syncretic Media
Professional References:

John Himmelberger, Director IT and Junior Partner, OlyPen Inc., johnh@olypen.com, (360) 460-4556
Gary Smith, Former client, Telgar77@yahoo.com, (360) 477-0990
Eric Anderson, Senior Software Engineer, Microsoft, eanders@microsoft.com, (206) 290-8978
Michelle Eten, UW Guest Lecturer, Meten@uw.edu, (206) 369-0130
Seib Seibl, Former client, sseibl@gmail.com, (503) 530-0753
Contact Information:

Phone: (360) 477-0358
Email: shane.ellsworth.miller@gmail.com
Address: 202 Motor Avenue, Port Angeles, WA 98362-2540