Reception, Customer & Data Support

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Connecting Minds. Advancing Light.

Reception, Customer & Data Support

 

Join our team, sharing the latest scientific advances in light-based technologies from around the world, including biomedical optics, astronomy, lasers, solar, nanotechnology, and more!  Make a difference doing important work with a successful, international not-for-profit organization.

 

Full-time, 40 hours per week position available.  Hours 8:00 a.m. – 5:00 p.m.

 

Description of duties: In the reception role, answer phone in a professional and courteous manner, and direct any calls that choose to bypass the auto attendant to the most helpful source with one call transfer/resolution in mind.  Greet and direct visitors appropriately, issuing and documenting visitor badges as needed. In the support role, perform a wide variety of tasks within Customer Services, such as advanced data entry and cleanup, business process documentation and programs and publication data integration. In addition to Customer Services, support various internal departments by performing advanced database work for Accounting, HR, Administration and Data Governance.  Perform other general administrative tasks as needed.  Monitor reception fax inbox and forward any faxes received to correct department/staff.

 

Education & Experience Requirements

·         2-year degree or equivalent, relevant experience required

·         Professional phone manner

·         Strong organizational and communication skills (written and verbal)

·         One year typing or data entry experience, plus additional office experience (equivalent relevant experience may be substituted)

·         PC proficiency and knowledge of Windows applications required

·         Proficiency in web research and analyzing information

·         Strong oral and written communication skills

·         Type 50 wpm accurately for periods of 2 hours per day, up to 4 hours per day

 

Equity, Diversity, and Inclusion (EDI): SPIE recognizes that diversity and inclusion drive innovation, excellence, and new knowledge. Bringing together people from different backgrounds, experiences, and perspectives makes us stronger and supports our mission. We offer a collaborative work environment and strive to create a culture of belonging for all our employees.

 

Compensation and Benefits package includes:

·         Competitive wage, annual discretionary bonus.  Based on qualifications and performance, there is room to grow on our full wage scale of $17.21 per hour- $24.09 per hour. Starting range for this position is $17.21 per hour to $22 per hour.

·         Medical, dental & vision benefits provided (100% employer paid premium for the employee, 75% employer paid premium for the dependents).

·         Defined retirement contribution:  SPIE provides an automatic 5% contribution PLUS SPIE offers UP to 5% matching contributions and 25% vesting each year, 100% vested after 4 years.

·         Paid Time Off plan beginning at 31 days per year.

·         Health savings accounts are partially funded by SPIE.

·         Flexible spending accounts for dependent care and dental/vision expenses available.

·         Employee life & disability insurance provided, dependent life insurance & Long Term Care insurance available through payroll deduction.

·         Many learning & development opportunities including tuition reimbursement & leadership development.

 

Location: Physical work location in Bellingham, WA.

 

Culture:  In alignment with our mission and values as a technical society, we follow scientific findings and science-based best practices and comply with public health guidance. Our workplace offers onsite activities, costume contests, picnics, parties & more. We are located in Bellingham, WA where you will find the perfect blend of endless outdoor recreation, incredible scenery, strong schools, great breweries, and more, making this an amazing place to work and live.

 

Please send a resume & cover letter, indicating how your experience & qualifications match the requirements & why you will be successful in this position to:

 

Email:  Recruiting@spie.org
Apply online:  www.spie.jobs

 

All materials must be received by 5 p.m. February 26, 2024

 

SPIE is committed to creating a diverse environment and is proud to be an equal opportunity employer.  SPIE provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.