GENERAL EXPERIENCE

• Proficient with MS Word, Excel, PowerPoint, Publisher, Outlook, and Adobe.
• College coursework heavily focused on Project Management and Event Planning.
• Managed volunteer/client databases (ACCESS, IRIS-V, SAMS, Raiser’s Edge, eBudde, TrophyNut, MAS (Sage) 200, QuoteWerks, CRM, and various supplier booking platforms)
• Input orders, cut PO’s, expedited orders, and arranged LTL freight for over 2 million dollars of product.
• Tracked and reported data to ensure private/state/federal contract compliance.
• Scheduled, Dispatched and Tracked trip data for Volunteer Transportation Program.
• Front Desk Reception experience using multi-line phone system in conjunction with staff calendars.
• Created and implemented a Monthly Newsletter for communication with Volunteers and Clients.
• Processed new client applications including collection of required documents, determined program eligibility and maintained confidential files. Base of approximately 150 clients with up to 15 new client applications each week.
• Processed new volunteer applications including collection of required documentation and certifications, references, background checks, WSP checks, and maintained accurate and updated files at all times. Number of volunteers varied by year. Highest number in one year was 74.
• Created and distributed a variety of documents, reports, flyers, and invitations.
  Managed inventory and purchasing of office supplies and business cards for entire agency (5 locations)
• Maintained accurate financial records and deposits.
• Assisted with the compilation and submittal of multiple federal, state, and local government grants as well as private foundation grants.
• Created and implemented a new client procedure including distributing a Welcome Letter and informational packet to ensure customer satisfaction.
• Created and implemented volunteer on-boarding policies and procedures including orientation, volunteer handbook, and trainings to ensure contract compliance and client satisfaction.
• Created and booked complicated multi-stop itineraries for many satisfied clients.
• Effectively utilized the internet and social media to research various topics.
• Assistant to Vice President of Product and Retail Sales and three Regional Sales Managers.
• Worked closely with CEO and COO on a variety of projects with varying scope.
• Worked as a Sales Facilitator supporting 10 salesmen including 2 company principles.

STAFF/VOLUNTEER SUPERVISION

• Organized and supervised multiple projects with 2-40 person teams.
• Supervised retail staff of up to 8.
• Managed and trained a crew of up to 74 volunteer drivers.
• Helped coordinate 5,000 volunteers to sell 3.5 million boxes of cookies in 3 weeks.

EMPLOYMENT HISTORY

Partner/Travel Advisor                             KD Travel Group, LLC – Lake Stevens         4 Years

Sales Facilitator                                          Proctor Sales, Inc. – Lynnwood, WA          8 Years, 2 Months

Office Manager/Volunteer Coordinator Cocoon House – Everett, WA                    5 Months

Product Sales Assistant                          Girl Scouts of WW – Bellevue, WA             8 Months

Transportation Program Coordinator   Catholic Community Services – Everett, WA 7 Years

Owner/General Manager                        Fairy Dust Creations – Lynnwood, WA       18 Years

EDUCATION

Associate’s degree in business management: Edmonds Community College, June 2006

Small Business Management Certificate: Edmonds Community College, June 2006

Office Skills Certificate: Business Computer Training Institute, March 1994