Helpdesk Technician

Join our team, sharing the latest scientific advances in light-based technologies from around the world, including biomedical optics, astronomy, lasers, solar, nanotechnology, and more!  Make a difference doing important work with a successful, international not-for-profit organization.

Full-time, 40 hours per week position available, with flexible work hours.

Description of duties: This position is responsible for providing first line support for PC-related issues by answering questions or resolving computer problems in person, via telephone or from a remote location.  The successful candidate will work individually and as part of a team providing technical assistance and training to end users.  Work will include installing new hardware and software, reviewing monitors, and upgrading existing systems, as well as documenting processes and creating knowledge-based articles to be used company-wide. This job will require some lifting of objects that weigh 20 – 25 lbs.

Education & Experience Requirements:

·       Two-year degree, or equivalent, relevant experience required.  BS in MIS, CS, or equivalent preferred.

·       Along with 1+ years’ experience supporting hardware, software, network, current Windows OS/Applications and Office 365 administration.

·       Must consistently provide excellent customer service, using active listening and effective communication skills. It is a plus if you have PowerShell scripting experience and created Office365 PowerApps and enjoy automating OS/application deployments.

·       We value certifications such as Microsoft certifications, A+, CCNA.

Equity, Diversity, and Inclusion (EDI): SPIE recognizes that diversity and inclusion drive innovation, excellence, and new knowledge. Bringing together people from different backgrounds, experiences, and perspectives makes us stronger and supports our mission. We offer a collaborative work environment and strive to create a culture of belonging for all our employees.

Compensation and Benefits package includes:

·       Competitive wages, annual discretionary bonus. Pay Range $25.34 to $36.73.

·       Medical, dental & vision benefits provided (100% employer paid premium for the employee, 75% employer paid premium for the dependents).

·       Defined retirement contribution:  SPIE provides an automatic 5% contribution PLUS SPIE offers UP to 5% matching contributions and 25% vesting each year, 100% vested after 4 years.

·       Paid Time Off plan beginning at 31 days per year.

·       Health savings accounts are partially funded by SPIE.

·       Flexible spending accounts for dependent care and dental/vision expenses available.

·       Employee life & disability insurance provided, dependent life insurance & Long Term Care insurance available through payroll deduction.

·       Many learning & development opportunities including tuition reimbursement & leadership development.

Location: Physical work location in Bellingham, WA.  Applicants must be currently authorized to work in the United States on a full-time basis.  The employer will not sponsor applicants for work visas.

Please send a resume & cover letter, indicating how your experience & qualifications match the requirements & why you will be successful in this position to:

Email:  Recruiting@spie.org
Apply online:  www.spie.jobs

All materials must be received by 5 p.m. on Thursday, 9/12/2024.

SPIE is committed to creating a diverse environment and is proud to be an equal opportunity employer.  SPIE provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.